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Merlin - Professional Services

Experience Counts

Obtain the help of one of the most experienced consulting teams in the industry. Whether you're starting a new Direct Sales/Network Marketing opportunity, opening a Direct Sales/Network Marketing division for your company, or seeking to reinvigorate your existing operations, we are your One Stop Shop! We offer half, full and two day intensive strategic planning sessions to prepare you and your company for launching or improving your business.

Compensation Plan Analysis

  We’ll analyze your existing business rules and assist you directly with advice and expertise to create the best compensation plans to suit your business goals. Our experienced Business Analysis Professionals will help you decide upon the most favorable strategy to keep you in profit and your distributors motivated.

Sales and relationship building are the keys to every Direct Sales/Network Marketing opportunity, and to be effective you have to keep your distributor base enthusiastic so that new people are always eager to join the company. A good compensation plan must be attractive enough to retain new as well as experienced distributors. Your compensation plan should be directly tied to your overall mission statement so that it creates a desire for your distributors to share the program with other people.

It is critical to take time to design this compensation plan carefully if you expect to get the desired results.


Build And Maintain A Strong Corporate Image

We have a complete in-house design team to help create or enhance the corporate image for your company. Our professionals will work closely with you to develop your Web Site, product and opportunity brochures, business forms and distributor kits so that your corporate identity is promoted consistently and professionally across all mediums.

Our Digital Printing Center can meet all of your printing needs including: brochures, booklets, postcards, letterhead, business cards, envelopes, flyers, posters, inserts, or customized requests. To maintain a professional representation of your company, we can tailor the layout of your printed materials to include the personal contact information of your individual distributors. Your distributors can request customized print materials as needed directly through the MyMerlin interface with “One-Click” ordering.


Product/Literature Fulfillment



Let COA Network fulfill your product orders, product samples, distributor kits, and literature requests. COA Network has a state of the art distribution center facility centrally located in Arkansas. Because of the central location, you will save on shipping costs and reduce delivery times which will enable your customers and distributors to get their products quicker. COA Network is a full service fulfillment center that can do everything from customized assembly to world-wide shipping. We can run the logistical part of your business for you.

We offer complete flexibility to distribute bulk quantities to large distributors and resellers, as well as to ship small, customized packages to end-users and consumers.


Call Center Services

When your business needs entail extensive order-entry options, live answering, or help desk support, turn to COA Network as your Call Center outsourcing solution. Our representatives are fully trained in the intricacies of Direct Sales/Network Marketing operations including downline genealogies, commission calculations and AutoShip orders. The COA Merlin Call Center Module allows our representatives to access limited information about your distributors so we can assist them with any questions they may have. Our Call Center representatives will document every call within the contact log in COA Merlin so you can view all customer interactions that occurred between our customer service representatives and your distributors.

Inbound product ordering and sales transactions are a key component of our Call Center services. We can help you to capture residual sales opportunities by handling inquiries and orders beyond your normal business hours or during peak overflow times, or we can fulfill all your Call Center needs on a continuous basis!

We pride ourselves in the people that answer your calls. Our goal is to handle your communications as if we were supporting our own customers. Complete Call Center metrics such as average answer time and abandonment rates are closely monitored and managed to provide you and your distributors with outstanding service levels.

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