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Experience Counts
Obtain the help of one of the most experienced consulting teams in the
industry. Whether you're starting a new Direct Sales/Network Marketing
opportunity, opening a Direct Sales/Network Marketing division for your
company, or seeking to reinvigorate your existing operations, we are your One
Stop Shop! We offer half, full and two day intensive strategic planning
sessions to prepare you and your company for launching or improving your
business.
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Compensation Plan Analysis
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We’ll analyze your existing business rules and assist you directly with advice
and expertise to create the best compensation plans to suit your business
goals. Our experienced Business Analysis Professionals will help you decide
upon the most favorable strategy to keep you in profit and your distributors
motivated.
Sales and relationship building are the keys to every Direct Sales/Network
Marketing opportunity, and to be effective you have to keep your distributor
base enthusiastic so that new people are always eager to join the company. A
good compensation plan must be attractive enough to retain new as well as
experienced distributors. Your compensation plan should be directly tied to
your overall mission statement so that it creates a desire for your
distributors to share the program with other people.
It is critical to take time to design this compensation plan carefully if you
expect to get the desired results.
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Build And Maintain A Strong Corporate Image
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We have a complete in-house design team to help create or enhance the corporate
image for your company. Our professionals will work closely with you to develop
your Web Site, product and opportunity brochures, business forms and
distributor kits so that your corporate identity is promoted consistently and
professionally across all mediums.
Our Digital Printing Center can meet all of your printing needs including:
brochures, booklets, postcards, letterhead, business cards, envelopes, flyers,
posters, inserts, or customized requests. To maintain a professional
representation of your company, we can tailor the layout of your printed
materials to include the personal contact information of your individual
distributors. Your distributors can request customized print materials as
needed directly through the MyMerlin interface with “One-Click” ordering.
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Product/Literature Fulfillment
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Let COA Network fulfill your product orders, product samples, distributor kits,
and literature requests. COA Network has a state of the art distribution center
facility centrally located in Arkansas. Because of the central location, you
will save on shipping costs and reduce delivery times which will enable your
customers and distributors to get their products quicker. COA Network is a full
service fulfillment center that can do everything from customized assembly to
world-wide shipping. We can run the logistical part of your business for you.
We offer complete flexibility to distribute bulk quantities to large
distributors and resellers, as well as to ship small, customized packages to
end-users and consumers.
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Call Center Services
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When your business needs entail extensive order-entry options, live answering,
or help desk support, turn to COA Network as your Call Center outsourcing
solution. Our representatives are fully trained in the intricacies of Direct
Sales/Network Marketing operations including downline genealogies, commission
calculations and AutoShip orders. The COA Merlin Call Center Module allows our
representatives to access limited information about your distributors so we can
assist them with any questions they may have. Our Call Center representatives
will document every call within the contact log in COA Merlin so you can view
all customer interactions that occurred between our customer service
representatives and your distributors.
Inbound product ordering and sales transactions are a key component of our Call
Center services. We can help you to capture residual sales opportunities by
handling inquiries and orders beyond your normal business hours or during peak
overflow times, or we can fulfill all your Call Center needs on a continuous
basis!
We pride ourselves in the people that answer your calls. Our goal is to handle
your communications as if we were supporting our own customers. Complete Call
Center metrics such as average answer time and abandonment rates are closely
monitored and managed to provide you and your distributors with outstanding
service levels.
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